This policy explains how PaySafer uses cookies and similar technologies on our website and mobile application to provide, secure, and improve our services.
Cookies are small text files placed on your device when you visit our website or use our app. They help us recognize your device, remember your preferences, and improve your experience. Cookies may be set by PaySafer ("first-party cookies") or by third-party services we use ("third-party cookies").
2. Types of Cookies We Use
Essential CookiesRequired
Required for basic functionality, security, and fraud prevention. These cannot be disabled. They include session tokens, CSRF protection, authentication state, and rate-limiting identifiers.
Functional Cookies
Remember your preferences such as language, currency, theme (dark/light), and notification settings. Disabling these means you may need to re-enter preferences each visit.
Analytics Cookies
Help us understand how you use PaySafer so we can improve our services. We use privacy-friendly analytics (no cross-site tracking). Data is aggregated and anonymized.
Third-Party CookiesRequired
Set by services we integrate with for payment processing, authentication, and bank linking. These are necessary for those specific features to function.
3. Legal Basis
We use cookies based on the following legal grounds:
• Essential cookies: Legitimate interest — necessary for the service to operate securely.
• Functional cookies: Your consent, which you can withdraw at any time.
• Analytics cookies: Your consent under GDPR (EU/EEA), ePrivacy Directive, and CCPA (California).
• Third-party cookies: Legitimate interest for payment processing and security; consent for all others.
PaySafer complies with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
4. Managing Your Cookie Preferences
You can manage your cookie preferences at any time:
• In-app: Go to Settings → Privacy → Cookie Preferences to toggle functional and analytics cookies.
• Browser settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent PaySafer from working correctly.
• Do Not Track: We honor DNT browser signals. When detected, only essential cookies are set.
• Opt-out links: For analytics, you can opt out via your account Settings page.
Changes to your cookie preferences take effect immediately. Previously collected data under prior consent remains lawfully processed.
5. Cookie Retention Periods
• Session cookies: Deleted when you close your browser.
• Authentication tokens: Up to 30 days (refreshed on activity).
• Preference cookies: Up to 12 months.
• Analytics cookies: Up to 26 months (anonymized after 14 months).
• Security cookies (rate-limit, CSRF): 24 hours maximum.
6. Third-Party Services
PaySafer integrates with the following services that may set cookies:
• Payment Processor — Payment processing and fraud detection.
• Supabase — Authentication and data storage. Privacy Policy
• Plaid — Bank account linking. Privacy Policy
• Vercel — Hosting and performance optimization. Privacy Policy
We do not sell your personal data to any third party. These services process data solely to provide their respective functionality.
7. Children's Privacy
PaySafer does not knowingly collect data from children under 18. Our services require users to be at least 18 years old. We do not set tracking or analytics cookies for users who have not verified their age.
8. Changes to This Policy
We may update this Cookie Policy from time to time. Material changes will be communicated via in-app notification at least 30 days before taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.
9. Contact Us
If you have questions about our cookie practices:
• Email: privacy@paysafer.app
• In-app: Settings → Help → Privacy Inquiry
• Data Protection Officer: dpo@paysafer.app
For EU residents, you have the right to lodge a complaint with your local data protection authority.
